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Blue Dolphin Privacy Policy — Philippines

This policy explains what personal data Blue Dolphin (bluedolphin-official.com) collects, why we collect it, how long we keep it, and the rights you hold under the Philippine Data Privacy Act of 2012 (RA 10173). Last updated: June 2026.

Data We Collect

CategoryExamplesWhy
IdentityName, date of birth, photo IDAge check, KYC, AML
ContactEmail, mobile number, addressAccount, support, security alerts
FinancialGCash/Maya reference, bank detailsDeposits and withdrawals
TechnicalIP address, device, browserFraud prevention, security
GameplayBets, sessions, bonus historyAccount history, responsible gaming

Why We Process It

1Contract — to open and run your account and to process payments.
2Legal obligation — age verification, KYC and anti-money-laundering checks.
3Legitimate interest — fraud prevention, platform security and service improvement.
4Consent — marketing messages, which you can withdraw at any time.

Who We Share It With

We share personal data only where necessary: payment providers (to move your money), KYC and identity-verification partners, licensed game providers, and regulators or law enforcement where legally required. We do not sell your personal data.

How Long We Keep It

Account and transaction records are retained for the period required by anti-money-laundering rules — typically five years after the account closes. Marketing preferences are deleted as soon as you withdraw consent. Self-exclusion records are retained for the duration of the exclusion and afterwards, so that the exclusion cannot be circumvented.

Security

Blue Dolphin protects data with 256-bit SSL/TLS encryption in transit, encryption at rest, strict internal access controls, and continuous fraud monitoring. No system is perfect: if a breach ever affects your data, we will notify you and the National Privacy Commission as required by law.

Your Rights

✅ You may

Access the data we hold on you
Correct anything inaccurate
Request erasure, where the law allows
Object to marketing at any time
Request a portable copy of your data
Complain to the National Privacy Commission

⚠️ Limits

KYC and AML records cannot be erased on request
Self-exclusion records are retained by design
Transaction history is kept for statutory periods
To exercise any right, email our Data Protection Officer at [email protected]. We respond within 30 days. You may also contact the National Privacy Commission at privacy.gov.ph.

Cookies

Cookies and similar technologies are covered separately in our Cookie Policy.

Children

Blue Dolphin is strictly for adults aged 18 and over. We do not knowingly collect data from minors. Any account found to belong to a person under 18 is closed and the balance forfeited.

Changes to This Policy

We may update this policy. Material changes are announced on bluedolphin-official.com and, where required, by email. Continued use after an update means acceptance.

Responsible Gaming

NCMH Crisis Hotlinencmh.gov.ph · 1553
PAGCORpagcor.ph · (02) 8538 9090
Gamblers Anonymous PHgamblersanonymous.org · +63 2 8282 9900
BeGambleAwarebegambleaware.org